Where are your jewelry sent?
Our company is located in China, and the products you purchased are sent from China.
Can it be sent as a gift box?
At present, the products you buy are in a uniform gift box packaging. Later, we will add more gift boxes. Please pay more attention to them.
Can I customize ?
At present, our are all finished products. We will go online to customize the service in the future, and please pay more attention to it.
Can you handle product quality problems or other after-sales problems?
Of course, you can contact us in time to receive after-sales problems, provide clear merchandise and packaging pictures, we will deal with after-sales problems according to the situation, I hope to bring you a satisfactory shopping experience.
Which payment methods do you accept?
we support a variety of payment methods, the more common are: Paypal top-up payment and credit card payment.
In addition to this, there are a variety of local payment methods, you can choose the payment method that suits you when you pay the order.
How can I know my payment is received or not?
We will send you a confirm email once your payment is received, or you can check your order by Customer account >My orders.
Where can I get my shopping list?
You can view your shopping list by opening the website “My Account" > My Orders.
Why is my credit card payment failed ?
Incorrect Card Information:
1.Make sure you use a JCB,Master or Visa Credit Card.
2.Make sure you enter a right credit card number, Shipping address should same as billing address .
The bank refused / Transaction declined by the bank. /Declined by issueing bank
Please called your bank and asked them about that . Cause as we known , some bank might refuse to transfer payment to China Bank Accounts .
Not sufficient funds.
Please made sure your account have enough money for the order,our site accept US Dollars only. Your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .
We have 2 Credit Card payment channel, If the Channel 1 doesn’t not work , You can try Channel 2. Please try several times,sometimes it will work after several try.
When will the payment be confirmed after I pay via western union?
Normally we will confirm your payment in 1-3 days. And we will change your order status to “Being Processed” after that. You can also check that in your account.
How to place an order?
Create an account at first, then choose what you want, follow the prompts to proceed to the shopping cart, and checkout.
Can I cancel my order which was already paid?
If you confirm that you do not need and want to cancel the payment order, please contact us before canceling. We will handle the refund after you have ensured that the goods have not been issued. Please understand.
For any information about the order modification, please contact the website customer service in advance.
How long will the delivery take?
Handling time: 2-5 working days, order over 7 items or with customized might takes a little longer.
Shipping time: You may receive your merchandise within 7-30 business days, depending on the shipping method you use.
Standard Shipping: Usually takes 10-30 working days.
Expedited Transport (DHL): usually takes 7-10 business days.
Shipping time is the time of delivery, which starts uploading your package information from the tracking website.The items purchased by the jewelry website will be sent by standard shipping free of charge. If you have higher timeliness, you can choose DHL, which requires an additional fee of 25.95$.
Please be sure to confirm that your shipping address is correct when you place your order. Once the package is issued, you cannot change the address.
The price for DHL
If you want to receive your jersey as soon as possible, then you can use DHL. You will need to pay an additional $25.95
Why is it not shipped yet?
Check if your order is paid successfully and the status of the successful order is "paid".
You will be notified by email when you ship.
If your order has not been shipped for more than 7 days, please contact customer service.
How do I contact Customer service?
you can click on the website title to contact us to send the mail directly.
A friendly representive is waiting to answer your questions.
We're here everyday from 9 AM to 6 PM Central Time (with the occasional break for holidays).
Email is the best way to contact us. Just send a message to firstname.lastname@example.org , and we'll have an answer for you within 12 hours.
For the fastest response, be sure to write down your order number in the message body.
How to maintain diamond jewelry?
Diamond daily maintenance method
the diamond is lipophilic. When you wear it, try to avoid oil stains. When you wear the jewelry, the oil will remain on your diamond, making the gloss of the diamond dim. If it is oily, clean it with a cleaning agent or ultrasonically. Jewelry with small should not be cleaned with ultrasonic waves to avoid broken .
After wearing for a period of time, there will be a layer of oil on the surface, often cleaned to keep the smashed. In order to protect the diamond from damage, use the correct maintenance method.
The cleaning methods mainly include:
1. Cleaner cleaning: Use warm water in the container, add neutral detergent, soak the diamond jewelry for 10-15 minutes, gently scrub with a toothbrush, then rinse with water and dry. Remember, do not rinse directly under the tap. Once the diamond looses and falls into the sewer, you will regret it.
2. Cold water cleaning: 50% household ammonia water, 50% cold water, soak the diamond for 30 minutes, brush with a toothbrush, remove and absorb the water.
3. Quick cleaning: Go to the jewelry store to buy diamond cleaning solution and clean the diamond jewelry according to the instructions.
4. Professional cleaning: Send diamond jewelry to a professional jewelry store every 2-3 months for maintenance, including cleaning, refurbishing, and checking whether the diamond is loose.
Third, the collection:
recorded a maximum rating of 10 degrees on the Mohs Hardness Scale for measuring the relative hardness of gems. It is more scratch-resistant than any other gemstone and is hard to scratch, so you will feel it easier to maintain them.
However, it should be noted that although the hardness is the highest, the may damage each other, so be careful to avoid rubbing them when wearing or storing. are carbon-based materials. They are best wrapped in soft handkerchiefs. Do not put them in artificial plastic boxes. Before collecting jewelry, it is recommended that you gently wipe them with a soft cloth.
Fourth, the secrets of other care are:
1. When you are doing housework, please don't let the diamond jewelry stain with chlorine-containing bleach. It will not damage the diamond, but it will fade or discolor the setting.
2. Do not wear when washing dishes or doing rough work. Although the are hard, they may be scratched if they are hit hard according to their texture direction.
3. Check your diamond jewelry every year at a regular jewelry store to see if the setting is loose and worn, re-fix it and renovate it for free.
If you are not convenient to operate above, then share the simplest method for you: use a soft toothbrush with a toothpaste for a month or so to clean.
How to maintain pearl jewelry?
The most important thing is that you don't let pearl jewelry touch the heat, you can't wear it to take a bath or cook.
How to maintain the pearl necklace in four cases:
1. Maintenance method when wearing
The pearl is soft and the hardness is lower than that in the air. When wearing it, it should avoid contact or friction with the hard material or even the hard material. Therefore, wearing pearl jewelry should not wear a coarse cloth to avoid abrasion or scratching. In addition, pearls are afraid of acid, alkali, and fear of losing water, so it is not suitable to be exposed to sunlight or in a hot high temperature environment; it should also avoid cosmetics and various strong acids such as sour vinegar, alcohol, perfume, powder, hair oil. Contact with strong alkali materials; to prevent the pearl from fading or tarnishing in case of harmful substances. It is also preferable to remove the pearl ornaments during X-ray fluoroscopy to protect the pearls from damage.
2. Maintenance method when collecting
Pearls should be cleaned regularly. When washing, rinse with dilute soap water and rinse with water. When not in normal wear, it can be stored in a jewellery box with soft, clean flannel or silk plaque. It should not be stored in a plastic bag or plastic box to prevent the pearl from losing water and affecting the luster.
3. Regular maintenance and maintenance
Since pearls have weak resistance to acidity and alkalinity, they cannot withstand the erosion of sweat, and should be regularly maintained and maintained. Always wipe with a clean soft cloth to remove dust and dirt from the surface of the pearl. When wiping, wipe with a soft paper or a soft cloth containing silicone oil. When washing with water, do not use acidic or strong alkaline liquid, and can not be washed with hot water or boiling water, so as to avoid the solution eroding the pearl skin structure and surface gloss. It can only be washed with neutral washing liquid, then rinse thoroughly with water. clean.
4. Method of reproducing pearl light
Some pearl jewellery that has been worn or stored for more than a few decades by ancestors may turn into a dim yellow. For pearls that are still limited to the surface layer, they can be soaked in 1% - 5% dilute hydrochloric acid or hydrogen peroxide. After the yellow outer shell is dissolved, the pearls are quickly taken out, washed with water, dried, and the pearls are replayed. But pay special attention, do not soak in dilute hydrochloric acid for too long, in case the pearl is damaged. Of course, if the color becomes very powerful, it will be difficult to reverse. For pearl jewelry with blackening, dullness and serious staining, it can also be soaked with 10% salt water, washed with 3% concentrated hydrochloric acid solution, and then rinsed with water to restore luster.
How to maintain gold/platinum jewelry?
First, the best maintenance method is to wear every day.
To keep gold shining and scratch-free, avoid contact with chlorine and other harsh chemicals.
Do not wear jewelry during rough work and be sure to store it in a fabric-lined jewelry box or pouch.
To clean gold jewelry, use warm water, a mild soap, and a soft bristled brush, if needed.
Laundry bathing should be timely to remove all kinds of jewelry, to prevent jewelry case alkali products.
Avoid contact with hairspray, perfume, skin care products together.
When not wearing, be sure to thoroughly dried before storage to be placed, in order to avoid moisture to make
them lose their luster.
The notes about Return and exchange service
1. Please make sure the product is in the original state. This means that the product has not been washed, worn, worn, and any packaging has not been removed and damaged. Does not affect our resale;
2.With a custom service or jewelry that has been worn, in addition to quality, transportation problems, you need to return or exchange , otherwise it can not be exchanged or returned, please understand.
3. There is no custom service jewelry, you can redeem other equivalent items or request a refund, but you should pay the return and re-send shipping costs. If you change to another one, you should pay the difference.
4. Please ensure that the receipts and certificates purchased include all product documents returned. Otherwise, your replacement request cannot be fulfilled. If you return it to our company, you can only convert it to a gift certificate of the same value, which can be used for shopping again. Please understand.
Note: Discounted items cannot be returned or exchanged.
PS: If you have any questions about the products you received, please email us and provide us with a clear photo to let us know and we will give you a satisfactory solution.
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